Refund and Cancellation Policy

Last Updated: September 3, 2026

At Empiram Technology, we strive to maintain transparency in all our sales and service operations. This policy outlines the terms and conditions regarding cancellations, returns, and refunds for products and services purchased on https://empiram.tech/.

1. Physical Products and Software (No Refund Policy)

• Non-Refundable Items: All sales of physical products and software/digital products are strictly final.
• Once a physical product is delivered or software license/access is granted, it cannot be returned, exchanged, or refunded under any circumstances.

2. Service Advance Payments & Cancellation Terms

If you have booked a service with us and paid an advance amount, the following cancellation terms apply:

• Cancellation After Work Starts: If a customer cancels a service after the project or work has already commenced, Empiram Technology will deduct 50% of the advance amount to cover operational, administrative, and initial setup costs.
• Remaining Balance: Any remaining balance (50% of the advance payment) will be refunded to the customer’s original payment method.

3. Refund Processing Timeline

• Processing Time: Approved refund requests will be initiated and processed within 0 to 7 working days.
• Payment Method: Refunds will be credited back to the original source/payment method used during the transaction (e.g., credit card, debit card, UPI, bank transfer, PayPal, or Stripe).